That Is Why They Call It Practicing Law

Event Description

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Attorney David Kempston has been practicing law for 25 years. Early on in his practice, he was introduced to the idea of providing clients with superior customer service. Over the years, he learned that providing excellent service means focusing on the client relationship. This focus results in an ethical and effective practice.

Attorney Kempston will share his vision of how to do the ordinary tasks better than everybody else. By doing so, the client becomes the focus-resulting in improved representation. Attorney Kempston recognizes no one size fits all. Lawyers differ and possess varying inherent customer service skill sets; however, regardless of the starting point-all can improve their craft if they are willing to learn how to apply principles of great customer service.

Attorney Kempston will use wisdom and humor to outline 22 practical pointers for improving customer service skills. Lawyers will profit from this thoughtful examination of a client-centered approach to the practice of law.


David Kempston | Attorney | Mottaz and Sisk Injury Law

CLE Credits:

1.0 Standard CLE Credit | Event Code: 419867


Solo Small Practice Experience Section: Free*
MSBA Member not in the Section: $15
Non-MSBA Member: $25
Law Student: FREE

*Join the Solo Small Practice Experience Section: Not a Section Member? Sign up now and attend this CLE for free!

Remote Participation: Remote instructions will be emailed to you the day prior to the event.

Payments: Due to the pandemic, accounting staff have limited access to the office making the processing of checks difficult. We request that you register online or over the phone by credit card whenever possible. If you need assistance, please contact the program manager.  If you must pay by check, please use this registration form.

Cancellations: Need to cancel? Please see our cancellation policy .

Accommodations: The MSBA is committed to creating an inclusive environment in which all members can participate fully. If you need reasonable accommodations to participate in this event, please notify the program manager.  Please provide notification at least 72 hours prior to the meeting to allow sufficient time to make arrangements for accommodations. Thank you.

Program Manager:
Ashley Bollig

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Pre-Registration is Closed

Wednesday, October 13, 2021

12:30 PM to 1:30 PM

Live Webinar - Zoom