Online registration is closed. If you would like to join,
please email Ashley at abollig@mnbars.org
Attorney David Kempston has been practicing law for 25 years. Early
on in his practice, he was introduced to the idea of providing clients with
superior customer service. Over the years, he learned that providing excellent
service means focusing on the client relationship. This focus results in an ethical and
effective practice.
Attorney Kempston will share his vision of how to do the ordinary tasks
better than everybody else. By doing so, the client becomes the focus-resulting
in improved representation. Attorney Kempston recognizes no one size fits all.
Lawyers differ and possess varying inherent customer service skill sets;
however, regardless of the starting point-all can improve their craft if they
are willing to learn how to apply principles of great customer service.
Attorney Kempston will use wisdom
and humor to outline 22 practical pointers for improving customer service skills.
Lawyers will profit from this thoughtful examination of a client-centered
approach to the practice of law.
Panelists:
David Kempston | Attorney | Mottaz and Sisk Injury Law
CLE Credits:
1.0 Standard CLE Credit | Event Code: 419867
Cost:
Solo Small Practice Experience Section: Free*
MSBA Member not in
the Section: $15
Non-MSBA Member: $25
Law
Student: FREE
*Join the Solo Small Practice
Experience Section: Not a Section Member? Sign up now
and attend this CLE for free!
Remote Participation: Remote instructions will be
emailed to you the day prior to the event.
Payments: Due to the pandemic, accounting staff have
limited access to the office making the processing of checks difficult. We
request that you register online or over the phone by credit card whenever
possible. If you need assistance, please contact the program manager. If
you must pay by check, please use this
registration form.
Cancellations: Need to cancel? Please see our cancellation
policy .
Accommodations: The MSBA is committed to
creating an inclusive environment in which all members can participate fully. If
you need reasonable accommodations to participate in this event, please notify
the program manager. Please provide notification at least 72 hours prior
to the meeting to allow sufficient time to make arrangements for accommodations.
Thank you.
Program Manager:
Ashley
Bollig
abollig@mnbars.org