Advanced Issues in Online ADR

The Covid-19 pandemic, beginning in March 2020, brought the legal world and the dispute resolution process to a screeching halt. Social distancing and meeting bans made it impossible to continue with in-person ADR. The dispute resolution world scrambled to transition to online and virtual mediums. Today, most ADR Professionals have mastered the basics of zoom and online meetings. Beyond the basics, there are nuances and finer points of online ADR worthy of being explored and allowing virtual ADR practices to be taken to the next level. This one-hour seminar will examine advanced issues and explore challenges facing today’s ADR professionals as the virtual world continues to expand and evolve.

This presentation will explore:
• Effective online communication skills and advanced dispute resolution strategies;
• The changing online environment and its impact on the virtual ADR process;
• Technology and visual aids designed to streamline the online process;
• Creating rapport in an online environment;
• Confidentiality and best practices for a secure ADR environment;
• Zoom fatigue: How does one deal with it?
• Ethical issues in online ADR;
• Dealing with diverse individuals, cultures and implicit bias in online ADR;
• Is online mediation the wave of the future?

This CLE is approved for credit through December 2, 2023.