Reference Attorneys Wanted

We are hiring bar-admitted attorneys who are dependable to their core and have the grit and tenacity to assist and educate legal and corporate professionals world-wide. Our attorneys play an important role in the support of Thomson Reuters’ products, with a primary focus on our flagship product Westlaw. If you excel at legal research, digging for answers, finding creative solutions to difficult issues and partnering with professionals, you may have what it takes to succeed as a Reference Attorney.

Reference Attorneys work in a fast-paced contact center that continuously evolves to meet the demands of our customers while maintaining an industry-leading level of service. Customer satisfaction, retention, and loyalty drive our interactions, and our customers include top law firms, government agencies, and global corporations. We also partner closely with our sales and account management, editorial, and product development teams to connect our customers’ needs with our business objectives.

Every day brings a new challenge as Reference Attorneys research relevant and cutting-edge issues. We are expert legal researchers and use our knowledge of and experience with the practice of law and the legal process to help our customers find the answers they need. Reference Attorneys take pride in their research and problem-solving abilities and work hard to educate customers on how to get the most out of Thomson Reuters’ products.

• J.D. from U.S. accredited law school and bar admission from any state
• Excellent communication and customer service skills
• Computer and online systems proficiency with ability to multitask while supporting customers via phone and live chat
• Open to feedback and working closely with management and training staff for continuous growth and development

Desired Skills/Experiences
• 1 – 2 years of legal experience preferred
• Prior customer service experience is helpful, including the ability to:
•Take ownership of difficult issues with confidence and definitive solutions
•Be expressive, genuine, and friendly while working in a customer-facing role.


Please apply by following the link: