Back to School Week | A Higher Bar - How to Exceed Client Expectations in a Virtual World

Event Description

Back to School Week: Back to Basics

This session is part of MSBA's Back to School Week, 4 sessions in all.

This program will provide tips and trends for lawyers growing their practice with information on how law practices can focus on client experience and utilizing digital technologies to set themselves up for success.


Sarah Allen, Ruby
Sarah Allen is the Partner Account Manager at Ruby, the US-based live virtual receptionist and chat specialist company that creates meaningful human connections to help small businesses grow. Ruby delivers personalized client service to help lawyers book new clients and strengthen existing client relationships. Sarah works with 50+ Bar Associations, as well as other industry organizations & thought leaders, to help law firms grow their practices.

CLE Credits:

1.0 Standard CLE Credits | Event Code: TBD


MSBA Members: FREE
Non-Members: $45 
Law Students: Free

Deadline to register: August 21, 2022

Remote Participation: Remote instructions will be emailed to you the day prior to the event.

Payments:  Please register online or over the phone by credit card whenever possible. If you must pay by check, please use this registration form. If you need assistance, please contact the program manager.

Cancellations: Need to cancel? Please see our cancellation policy.

Accommodations: The MSBA, HCBA, RCBA is committed to creating an inclusive environment in which all members can participate fully. If you need reasonable accommodations to participate in this event, please notify the program manager. Please provide notification at least 72 hours prior to the meeting to allow sufficient time to make arrangements for accommodations. Thank you.

Program Manager:
Jennifer Carter

Register for this Event


Tuesday, August 23, 2022

12:00 PM to 1:00 PM

Zoom/Live Webinar