Using Key Performance Indicators to Unlock Success

Event Description

Deadline to Register: Monday, October 22, 2018


Data, metrics, predictive analytics are part of todays’ buzzwords for law firm success. Clio's 2017 Legal Trends Report identified a missing six billable hours per day for attorneys. The 2017 State of Small Law Firms survey by Thomson Reuters indicated that the majority of small law firms value client satisfaction, firm profitability, and individual matter profit. Do you measure and track those items? Do you have the right data? Key Performance Indicators (KPIs) are critical to measure client satisfaction, team performance, firm culture - more than billable hours and profits per partner.

However, knowing how to get started with KPIs, where to find data, and how to follow-up can be overwhelming. Further, data should drive any technology purchase decision and analyzing processes are the starting point. In this interactive webinar, we will review a KPI framework and focus on a few starter KPIs plus learn a simple approach to process review. All attendees will receive a complimentary KPI starter worksheet with the 5 KPIs plus a KPI white paper in advance. Law performance expert author and consultant, Mary Juetten will lead this webinar .


Mary Juettenis the author of Small Law KPIs: How to Measure your Way to Greater Profits and founder and CEO of Traklight, has dedicated her more-than-30-year career to helping businesses achieve and protect their success. Specializing in leading companies in transition or start-up phases and helping them create sustainable, operational, and financial growth, Mary wants entrepreneurs and businesses to have Fortune 500 style software solutions. Using her extensive education including Bachelor of Commerce degree from McGill and a Juris Doctorate from Arizona State, as well as her US and Canadian accounting and public accountant certifications, Mary created the only self-guided software platform that creates a custom intellectual property (IP) strategy plus assesses business risk. Traklight Pro is lead generation or triage for companies; business, startup & venture, and IP attorneys; CPAs; and other professionals. Mary is an international author, blogger, speaker, and mentor. She previously represented entrepreneurs on the Board of the Crowdfunding Investment Regulatory Advocates and is currently on the Emerging Enterprise Committee of the Licensing Executives Society. In 2015 Mary co-founded Evolve Law, a sales and marketing channel for Traklight and speaks internationally on change and technology adoption in the legal industry. Mary was named to the American Bar Association's Legal Resource Technology Center 2016 Women in Legal Tech list and the FastCase Class of 2016. She now serves on the Group Legal Services Association (GLSA) Board. Mary’s new book, The Business of Legal: The Data-Driven Law Practice will be available on Amazon in summer 2018.

CLE Credits:

1.0 CLE credit will be applied for | Event Code: 259911


MSBA Member:  FREE
Non-Member:  $35.00 
Law Student: FREE

Remote Participation: Instructions will be sent the day before the CLE.

If you cannot find the instructions, please check your junk or spam folder. If you did not receive the instructions, check your email receipt to confirm you are registered for this event. If you are registered and did not receive the instructions, email


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Pre-Registration is Closed

Wednesday, October 24, 2018

12:00 PM to 1:00 PM