Start with Trust - How to Develop Customer Relationships that Drive Word-of-Mouth Referrals

Event Description

Deadline to Register: October 19, 2017 

Start with Trust: How to Develop Customer Relationships that Drive Word-of-Mouth Referrals.

  • Why: The importance of focusing on customer relationships
  • What: Top priorities when building customer relationships
  • How: The Ruby Service Pyramid and how you can create your own


Christina Burns, Ruby Receptionists

Christina Burns is the VP of Service at Ruby Receptionists. She's been in the customer service industry for over a decade, and has learned some incredibly valuable lessons over the years. Christina has a passion for sharing information and encouraging businesses to focus on customer experience as a key business metric, and wholeheartedly believes that fantastic customer service can make the world a better place.

CLE Credit:

1.0  CLE Credit will be applied for | Event code:  248335


MSBA Member:  Free
Non-MSBA Members:  $25.00
Law Students: Free

Remote Participation Only: The instructions will be circulated the day before the program.


Register for this Event

This meeting has already occurred.

Pre-Registration is Closed

Monday, October 23, 2017

1:00 PM to 2:00 PM