That's Why They Call It Practicing Law

Would you like to improve your practice? David Kempston believes focusing on the attorney-client relationship will lead to excellent lawyering. He will explore what it means to provide clients with superior customer service. This practical session will encourage lawyers to do the ordinary tasks better. His approach recognizes that lawyers differ and all possess varying inherent customer skill sets. Regardless of the starting point, however, attorneys can improve their craft, if they are willing to learn how to apply principles of great customer service. Attorney Kempston uses wisdom and humor to outline 22 practical pointers for improving these skills. All lawyers will profit from this thoughtful examination of a client-centered approach to the practice of law.