Event Description
Deadline to Register: October 19,
2017
Start with Trust: How to Develop Customer Relationships that Drive Word-of-Mouth Referrals.
-
Why: The importance of focusing on customer
relationships
-
What: Top priorities when building customer
relationships
- How: The Ruby
Service Pyramid and how you can create your own
Presenter:
Christina Burns, Ruby Receptionists
Christina Burns is the VP of Service at Ruby Receptionists. She's been in the customer service industry for over a decade, and has learned some incredibly valuable lessons over the years. Christina has a passion for sharing information and encouraging businesses to focus on customer experience as a key business metric, and wholeheartedly believes that fantastic customer service can make the world a better place.
CLE Credit:
1.0 CLE Credit will be applied for | Event code:
248335
Cost:
MSBA Member: Free
Non-MSBA Members: $25.00
Law
Students: Free
Remote Participation Only: The instructions
will be circulated the day before the program.