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Client Communication: Managing Client Expectations

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Summary:

Claude E. Ducloux, Board-Certified by the Texas Board of Legal Specialization in Civil Trial Law and Civil Appellate Law, and former Grievance Prosecutor for the State Bar of Texas (also licensed in CA and CO) and former Chair of the Texas Center for Legal Ethics will present a 60 minute power point covering the most significant areas of grievances against lawyers and how a practicing attorney can manage those situations to avoid grievances. The course includes discussion of the following:

  • The top 5 problems suffered by lawyers in client relationships;
  • Interviewing skills to avoid misunderstandings;
  • Setting realistic goals and expectations;
  • Understanding the Psychology of problem solving;
  • Keeping communications active and open;
  • Identifying conflicts early with interviewing techniques;
  • Appropriately documenting representation;
  • Discussing payment plans prior to retention;
  • Handling billing controversies after retention;
  • The folly of suing your client;
  • Doing business with clients;
  • Appropriate methods to respond to complaints by clients to a disciplinary authority;
  • The benefits of professionalism
       

This CLE is approved for credit through November 26, 2018.

Interested in all five 2016 Technology Conference CLEs?  Get them in a bundle here.

Product Description:

CLE Credits:
1.0 Ethics CLE Credit approved | Event Code: 231144

Cost:
MSBA Members:  $29.95
Non-MSBA Members:  $64.95